For independent beauty & skincare brands, NZ & AU
Your next $1,500 might already be sitting in your customer list.
Norvia audits and builds the email flows that turn your existing customers into attributed revenue. No new ad spend required.
The problem
Your customer list is an underused asset.
Most independent beauty and skincare brands have real customer data sitting mostly unused: purchase history, email addresses, repeat buyers. No proper welcome flow. Weak or missing abandoned-cart recovery. No post-purchase sequence. No win-back for customers who've gone quiet.
Meanwhile, paid ads may have underperformed, cost more than expected, or been run by an agency that never made the results clear.
The customer journey
Where is your revenue leaking?
Click a stage to see what's usually happening, and what should be.
The free audit
We'll show you what you're missing before you pay us.
A real diagnostic, not a sales call.
Welcome Flow
Are new subscribers being converted into customers?
Abandoned Cart
Are high-intent shoppers being recovered?
Post-Purchase
Are customers being given a reason to buy again?
Win-Back
Are previous customers being reactivated?
Segmentation
Are different customers being treated differently?
Attribution
Can you actually see what revenue the flows generate?
Illustrative only
We get it
If you've already been burned by marketing, we get it.
- We tried an agency.
- We spent money on ads.
- The results weren't clear.
- We don't want another monthly expense.
- Our list isn't even that big.
That's exactly why the first step isn't a contract. It's a free audit, so you can see if there's real opportunity before you spend anything.
Built differently
Built differently from the agencies you've probably tried.
Why this niche
We only work with brands that have both a store and a Shopify account.
A physical retail presence creates customer data pure-online brands don't have: loyalty signups, in-person purchase history, faces behind the transactions. That data can strengthen retargeting and lookalike audiences in ways a website visit alone can't. It's a real advantage. We build around it.
How it works
Five steps. No long contract to start.
Get your free audit
We inspect your existing setup.
See the gaps
You receive the audit and opportunities.
We build the flows
Only the ones that make sense for your store.
Watch the revenue
Track attributed performance transparently.
Continue if it works
Ongoing management, if the system proves itself.
The guarantee
We don't get paid for setup until the system proves itself.
You don't pay the setup fee unless the flows we build generate at least $1,500 in attributed revenue within 30 days of going live, measured inside your own Klaviyo account. Your downside is limited. That's the point.
No smoke, no mirrors
You can see exactly what happened.
You own the Klaviyo account. Norvia works inside it, not around it.
Revenue is attributed inside your own platform, not a third-party dashboard.
Reporting is a straight readout, not a slide deck built to impress.
Proof
Your store could be the next case study.
Honest note
We're not going to show you logos or numbers that aren't real.
Norvia is a new agency. The free audit is the proof: a real, specific look at your real store, before you've paid us anything.
Straight answers
Questions you're probably asking
Because you're not paying for setup unless it works, and it's not paid ads, a completely different risk profile from whatever didn't work before.
List size alone doesn't decide whether this is worth it. Purchase frequency, average order value, and repeat-purchase behaviour matter more. The free audit tells you honestly whether there's meaningful opportunity, without a promise attached.
For some brands, genuinely yes. The value here is time and specialised attention on flows built specifically for repeat-purchase beauty and skincare brands.
You don't have to take our word for it. The audit shows the methodology before you've committed to anything. Inspect the system, not a pitch.
Then you don't pay the setup fee. That's the entire mechanism of the guarantee, measured directly in your Klaviyo attribution.
No. This is built specifically around customers you already have. No new ad spend required to get started.
You do, always. We work inside your account. Nothing is held hostage if you decide to stop.
FAQ
A few more details
A real review of your current email setup and customer data, showing what's working, what's missing, and roughly what it's worth fixing.
Read-only access to your Klaviyo (or current email platform) and Shopify store. Nothing is changed during the audit itself.
No. If you're not, we'll tell you honestly whether switching makes sense as part of the audit.
Typically a few business days from getting access.
Inside your own Klaviyo account's attribution reporting: the same numbers you can see yourself, not a separate dashboard.
Early-client retainers run NZ$500–800/month, scoped to your store during the audit conversation.
Yes, both New Zealand and Australia.
That's specifically who we work with: brands with a physical location plus a Shopify store.
Get started